Skip to content
FREE SHIPPING ON ORDERS $49+

Shipping Policy

Shipping information

Step 1

Received

We've confirmed your order and we're getting it ready for our warehouse team!

Step 2

Processing

Your order is in queue to be picked & packed by our Warehouse Team!

Step 3

Shipped

Your order is about to leave our Warehouse with one of our Carrier Partners! Check your shipped notification email to confirm your tracking details so you can follow your order in transit!

Shipping Method

Definition

Flat Rate

Flat rate will deliver your package using standard shipping methods. Home health store inc ships using multiple delivery partners. A carrier will be assigned to your order at the time of shipping. Please note that whether you choose Flat rate or Standard your order will be subject to 1-2 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Standard Shipping

Standard is a premium service available to order shipping in Canada (excluding remote & airstage locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible. Please note that regardless of the shipping method chosen, your order will be subject to 1-2 business days of processing time in our warehouse before it ships.

Local Delivery & Pick up

In-store pickup is available at only our Edmonton Location. Standard shipping is not available when using in-store pickup. You will be notified via email when your order is available for pick-up.

Remote Locations

Some provinces in Canada may be subject to higher shipping charges due to "remote" locations; such as North West Territories, Nunavut, Newfoundland and Labrador and Yukon Territories. You will be contacted by our team after you place your order for any additional charges that may be required before shipment.



Order cancellation is a time-sensitive action and is not always possible once an order has been placed. Please reach out to our Customer Service team as soon as possible. If cancellation is not possible at time of contact, our Customer Care Team can help facilitate a return upon delivery (excluding final sale items, please refer to the returns tab for full list).

Please double check all order details thoroughly prior to placing your order as we are unable to add additional products or edit details of your order after it has been placed. If you've made an error in your order please contact our Customer Support team immediately for best assistance.



Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.


Our goal at Home Health Store Inc is to ensure that you are totally satisfied with your shopping experience.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at info@homehealthstore.ca If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return questions at info@homehealthstore.ca



Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.



Exceptions / non-returnable items

To maintain hygienic standards in accordance with Alberta Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):


Personal Protection Equipment (Masks, Sanitizers, Gowns, Gloves)

Lift Chairs, Scooters, or Power Chairs

Bedding Accessories

Breast Pumps

Compression Stockings

Ostomy Products

Support & Braces

Bathroom Equipment

Pressure Prevention items (including Sheepskin, Ventopedic)

Nursing Clothes

Clearance Items

Any items marked as non-returnable on the product page

Special order items


Unfortunately, we cannot accept returns on sale items or gift cards.