TENA ProSkin Extra Protective Incontinence Underwear

RETURNS 

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Process 

To receive a refund, you have to contact us by email at info@homehealthstore.ca  and provide us the reason for your return along with your order number. 

Policy 

Our policy lasts 30 days. If 30 days have gone by since receiving your order, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it, it must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: (if applicable)

*  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery 

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at info@homehealthstore.ca

Sale item (if applicable) 

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchange (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@homehealthstore.ca  and we will send you a return label. 

Heavy equipment are non-returnable nor refundable 

Shipping 

To return your product, please email us at info@homehealthstore.ca  and request a return label. 

Refused, unclaimed orders or merchandise returned due to customers’ error are subject to 15% restocking fee in addition to all freight charges 

We cover return shipping costs only in the case of sending the wrong or defective product. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Special ordered items are non-returnable nor refundable - We won't cancel any special orders after client agreed to the wait time of the product